A Mediator is an independent and
neutral person who acts as a facilitator to help you resolve conflict. They do
this by using a combination of negotiation, problem-solving, communication and
coaching to enable you to identify the core issues that are in dispute and
A Mediator is not there to judge,
or to say that one person is right and the other is wrong, or to tell those
involved in the mediation what they should do.
A Mediator does not have a stake
in either the dispute or the outcome.
Mediators are completely
independent and so can be trusted by both parties. They are in charge of the
process, not the outcome.